Your decision to build a new home is a major commitment - financially and emotionally. We believe you deserve a similar commitment from us.
STIBBARD HOMES PERFORMANCE GUARANTEE
QUALITY: Our benchmarks of quality are that all our work will meet or exceed relevant statutory requirements as well as the standards set out in in the Buidling EthicsAustralia Quality Assurance Manual. Where no relevant standard exists we will apply the would I accept that in my home? test.
Throughout our association we will regulary invite your comments to ensure our services are meeting your needs. We will use your feedback to continually improve our performance.
CONSTRUCTION TIME AND PRICE: Your home will be completed within the period specified in our contract or we will pay you an agreed amount. The cost of your home will be as set out in our written building agreement.
TRAINING: We will encourage and support continual self improvement and professional development for all our staff, preferred subcontractors and suppliers to ensure you receive the best possible advice and value.
AFTER SALES SERVICES: In addition to statutory maintenance provisions and those included in your contract we undertake to provide the following extra services after you move into your new home.
- We will take a lifetime interest in your home. We will attend to any work of ours* that is defective for as long as you live in the home provided of course that you maintain your home in accordance with good building practices. (*Subject to inspection)
